Cancellations and refunds
Our services are provided to businesses under a written Agreement. This page sets out our standard position. If your Agreement says something different, the Agreement applies.
Cancelling before work starts
If you cancel in writing before the agreed start date, we will refund any advance payment in full, less any non-refundable third-party costs we have already paid on your behalf with your approval.
Cancelling after work starts
- You pay for work completed up to the date we receive your written cancellation, at the rates in the Agreement.
- For fixed-price engagements, completed work is assessed by agreed milestones, or in proportion to the work done where there are no milestones.
- If you have paid more than the value of the completed work, we will refund the difference.
- We will hand over all work completed and paid for.
Completed work
Fees for delivered and accepted work are not refundable. If you believe a deliverable does not meet the Agreement, tell us within 14 days of delivery and we will correct it at no extra cost.
If we cancel
If we have to cancel an engagement for reasons that are not your fault, we will refund any amount paid for work not yet delivered.
How refunds are paid
Refunds are paid to the original paying account, in the original currency, within 14 business days of being agreed. Bank or currency conversion charges imposed by banks are outside our control.
Contact
Send cancellation and refund requests to hello@axiomaitech.dev with your project name and invoice number.